Company Details ǀ Terms of Use ǀ Privacy Notice ǀ Complaints Procedure

Company Details

Lambert Hornby is the trading name of Lambert Hornby Limited, which is a private company limited by shares, and registered in England and Wales under number 11068144. 

The address of the company’s registered office is Suite 2.06, Bridge House, 181 Queen Victoria Street, London EC4V 4EG. Its VAT registration number is 297736442.

Lambert Hornby Limited is authorised and regulated by the Solicitors Regulation Authority, whose rules can be found on their website at www.sra.org.uk.

Terms of Use

All rights over the content of this website are owned by Lambert Hornby Limited or its licensors.

The information presented on this website does not purport to be or constitute legal or other advice.  Lambert Hornby makes no representations, warranties or undertakings about the information presented on this website, and is not responsible or liable for any error, omission, consequence, loss or damage arising from its use.

Privacy Notice

Lambert Hornby will protect your privacy and maintain the confidentiality of any personal information provided to it.

If, as a result of reviewing this website, you provide Lambert Hornby with personal information, it will be used for the purpose of responding to your enquiry. It may also be used for other purposes, for example, in order to send you additional information about the firm or its services, but only if you have consented to that use.

Lambert Hornby is committed to ensuring that your information is secure, and has IT and physical safeguards to prevent unauthorised access or disclosure.

You can find out if Lambert Hornby holds any personal information about you by making a ‘subject access request’ under the relevant legislation (currently the General Data Protection Regulation, known as "GDPR").  

Our website does not use cookies, except for session cookies that may be required for the operation of its functions that expire once the browser is closed. 

If you wish to enquire further about this Notice or our handling of personal information, please contact either Justin Lambert or John Hornby, using the contact details given elsewhere on this website.

Complaints Procedure

We are committed to providing a high-quality legal service to all of our clients. When something goes wrong, we would like you to tell us about it. This will help us to improve.

If you have a complaint, please contact either Justin Lambert or John Hornby, using the contact details provided on this web site. Justin or John, depending upon whom you contact, will deal with your complaint in the first instance.

We will record your complaint on a central register and ensure the details are kept on a file that can be readily identified and accessed. We will send you a letter acknowledging your complaint within seven working days of its receipt.

We may ask you to confirm or explain the details of your complaint. We will endeavour to do this within 14 working days of its receipt.

We will also endeavour to respond to your complaint within thirty working days of the receipt of your complaint or the receipt of your further letter of confirmation or explanation. 

We may invite you to meet with us to discuss your complaint with a view to resolving it. If you do not want a meeting, or that is not possible, we may invite you to discuss matters with us on the telephone.

We hope that we will be able to resolve your complaint to your satisfaction, and when that occurs, we will write to you within seven working days of any meeting or discussion with you to confirm what has taken place, what was discussed and any solutions which we have agreed with you.

In any event, we certainly will respond to you in writing with a view to answering the issues you have raised in your complaint and with a view, as we say, of resolving it.

At that stage, if you are still not satisfied, you should contact us again. With your consent, arrangements will then be made for another solicitor to review your complaint. You will be advised of how long this will be likely to take.

You will be advised of the outcome of the review within five working days of its conclusion.

If we have to change any of the time scales referred to in the above procedure, we will let you know and explain to you why.

If you are still not satisfied after the above procedure, you may contact:

Legal Ombudsman
PO Box 15870
Birmingham
B30 9EB

Website – www.legalombudsman.org.uk

Telephone – +44 (0)300 555 0333

Email – This email address is being protected from spambots. You need JavaScript enabled to view it.

There is a time limit for referring a matter to the Legal Ombudsman, which is generally 6 months from the end of our procedure. Note that there are restrictions on the size of businesses who can avail themselves of this service.

© 2018 Lambert Hornby Limited